Staples Canada has standardized on PC-Doctor Service Center, the hardware diagnostic toolkit. Staples EasyTech (ET) repair technicians across Canada will use the software in stores to troubleshoot suspected hardware issues, and to validate repairs have been made properly. (Paul Stire, manager technical service of Staples Canada.)
Also Staples Canada is implementing ClairVista’s Live Expert system for its Live Video Agent services. With this system, Staples Canada store customers can instantly videoconference with a remote agent for Copy & Print Centre orders. Remote agents design and show customers, in real time, custom-created forms, stationery, business cards, and signs, while providing face-to-face, personalized service. (John Castiglione, Vice President of Sales & Operations for Staples Canada.)
The Business Depot Ltd./STAPLES Canada Inc. is Canada's largest supplier of office supplies, business machines, office furniture and business services for the small business and home office customer. The company has over 13,500 employees serving customers through more than 300 office superstores, catalogue, and e-commerce. www.staples.ca.
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