Northwest Savings Bank invests in software

Northwest Savings Bank, a $7 billion, full-service community bank, has selected uMonitor’s uOpen & uFund, with an integrated financial relationship switch kit, for opening and funding accounts online. uOpen & uFund automates and streamlines deposit, loan and credit card applications into one unified application and eliminates the need for multiple processes. It will enhance Northwest Savings Bank’s online banking experience by giving customers the ability to set up new deposit accounts, including checking, savings, money market and CDs. (David E. Westerburg, senior vice president and chief marketing officer of Northwest Savings Bank.)

Policy administration and customer billing services

American Family Insurance has selected Guidewire Insurance Suite products, Guidewire PolicyCenter and Guidewire BillingCenter to deliver policy administration and customer billing services. (Bill Westrate, Personal Lines Vice President, American Family Insurance.)

U.S. Bank spends on Systematic Tracking of Collateral

U.S. Bank has selected Rockall’s Systematic Tracking of Collateral (STOC) solution. STOC will be used for enterprise-wide monitoring and evaluation of marketable securities that collateralize credit facilities and commitments made by several business lines within U.S. Bank, including The Private Client Reserve in the Wealth Management Group, National Corporate Banking Broker Dealer division, and The Private Client Group. (Mark Jordahl, president of the U.S. Bank Wealth Management Group.) U.S. Bank, the 6th largest commercial bank in the United States, operates 2,850 banking offices and 5,173 ATMs in 24 states, and provides a comprehensive line of banking, brokerage, insurance, investment, mortgage, trust and payment services products to consumers, businesses and institutions.

Smart Financial Credit Union

Smart Financial Credit Union has awarded Data Foundry® with a multi-year disaster recovery services contract. They will utilize one of Data Foundry’s custom built cages to securely house their critical IT infrastructure in the event of a local disaster. Smart Financial Credit Union, will leverage Data Foundry’s Austin Data Center to meet the distance requirement of their Disaster Recovery plan. (Mike Piwetz, Chief Information Officer.)

Founders Bank

Founders Bank has chosen Cypress Software Systems LP’s AppMark software to help the bank launch and automate its consumer lending operations. The hosted loan software is scheduled to go live at the single-branch bank in late-October, and is expected to bring efficiency, underwriting consistency and increased credit risk management to Founders Bank’s budding consumer lending initiative. (Kerry Jarka, senior vice president at Founders Bank.)

Bank of Georgia

Bank of Georgia has selected Softscape for its rollout of a new talent management system. This multi-million dollar, multi-year contract will enable Bank of Georgia to maximize its workforce potential by utilizing a fully automated human resource (HR) system. (Irakli Gilauri, Chief Executive Officer of Bank of Georgia.)

Bank of Hawaii

Bank of Hawaii has implemented its Online Messenger version 3.0 and M-Secure Banking Suite for cash management customer file transfer and information delivery. Online Messenger is a multi-channel event-based information and file delivery platform providing commercial clients with a central access point for all online banking in order to view and execute financial transactions. OBS developed the M-Secure Banking Suite to provide straight-forward and secure file exchange between banks and their commercial customers through any of three delivery channels: Web, M-Secure Desktop Connection or Secure FTP.

The suite’s M-Secure Browser is a hardened Internet browser with integrated two-factor and mutual authentication, and the new M-Secure Virtual Keyboard is designed to mitigate Internet fraud and prevent the harvesting of private information via keyloggers. The new M-Secure File Transfer Service enables banks to transmit and receive data automatically using the Web, OBS Desktop Connection Client or Secure FTP. Additionally, Bank of Hawaii will use M-Secure Browser’s ACH file validation and loading, positive pay issue file input, and extended ACH/EDI reporting service. (Coleen Shoji, Bank of Hawaii’s Senior Vice President of Cash Management Services.)

Forms development services

Island Insurance has selected Decision Research Corporation (DRC), a rating and policy processing software solution provider to the property & casualty insurance industry, to provide forms development services for multiple lines of business, both personal and commercial. Island Insurance uses the HP Exstream Document Automation system for their document automation software needs. During this engagement, DRC will be working with Island to convert nearly 300 documents, including declaration packets, correspondence and invoices. Island Insurance Company, Ltd. is Hawaii’s largest locally owned and managed insurance carrier, offering a full range of property and casualty protection. Founded in downtown Honolulu in 1939, Island Insurance has been serving Hawaii’s families and businesses for 70 years. www.islandinsurance.com. (Jeff Fabry, CIO at Island Insurance.)

Mobile banking application

U.S. Bank has launched the Mobile Wallet, a new free downloadable mobile banking application that allows more convenient banking access on the go to its customers. The bank is collaborating with Firethorn Holdings, LLC, a Qualcomm company, to provide the technology behind the Mobile Wallet. The Mobile Wallet allows U.S. Bank customers to check balances, review transaction history, transfer funds between accounts, check rewards balances and view special offers from U.S. Bank. (Mac McCullough, executive vice president for the enterprise revenue office at U.S. Bank.)

San Mateo CU adopts document preparation engine

San Mateo Credit Union has deployed IMM’s TotaleAtlas, a document preparation engine that captures signatures electronically in-branch, and TotaleAtlasWeb, which captures signatures remotely via the Web. TotaleAtlas was previously integrated with the credit union’s core system and now additionally supports its third-party loan origination system, making San Mateo CU’s document output a fully automated, paperless process. (Pete Kneisler, vice president of information technology at San Mateo CU.)

Florida firm has end-to-end claims management

United Automobile Insurance Company (UAIC) and Guidewire Software, a leading provider of flexible core systems to property/casualty insurers, have successfully deployed Guidewire ClaimCenter as a new end-to-end claims management system. The company has also selected Guidewire BillingCenter to provide single system agency- and direct-bill functionality for its entire organization. (Abraham Estevez, chief information officer, UAIC.)

United Automobile Insurance Company (UAIC) was incorporated on March 2, 1989 in Florida to provide a high quality and low cost insurance product to the non-standard automobile insurance market. The company is family owned and is one of the largest privately held property and casualty insurance companies in the United States.

Bank risks investment in software

As many financial institutions are looking for methods to enhance lending compliance and credit risk management, Bank of Idaho has deployed Cypress Software Systems’ BizMark software to develop an automated application and underwriting system for its small business loans. Beyond the efficiencies achieved with the loan software, Bank of Idaho also gained additional control over its credit risk management and compliance efforts. Bank of Idaho has seven branches across Idaho, holding more than $200 million in assets with more than 100 employees. (Warren Roberts, vice president and assistant loan administrator at Bank of Idaho.)

Remote deposit capture for Florida bank

First National Bank of Omaha has selected Epson’s CaptureOne check scanner as a standard component of its remote deposit capture (RDC) solution. Available immediately to the bank’s corporate and commercial customers, Epson’s CaptureOne check scanner enables fast, two-sided check scanning with the highest MICR accuracy in its class and a two-year warranty. (Toby Asplin, Strategic Partnership Officer, First National Bank of Omaha.)

Management and treatment of delinquent accounts

BMW Financial Services, a wholly owned subsidiary of BMW AG, is to partner with Chordiant’s Cx Decision Management solution and predictive modeling capability to improve its management and treatment of delinquent accounts. BMW Financial Services will leverage the Chordiant solution to drive better risk and behavioral based actions to resolve account defaults and improve customer interactions.

BMW Group Financial Services was established in the U.S. in 1992 to support the sales and marketing efforts of BMW of North America. Since then, the group has expanded to provide service to markets in multiple countries and continues to evolve beyond its role as a captive finance unit. With more than $30 billion in serviced assets and 800,000 automotive lending customers, BMW Group Financial Services finances about half of the BMWs sold or leased in the United States. BMW Group Financial Services employs nearly 1,000 people, including consultants and temporary workers. www.bmwgroupna.com

Manage finances using mobile devices

Umpqua Bank, an $8.8 billion community bank, has selected Mobile Money from Fiserv to enable customers to manage their finances using their mobile device. Functionalities available to customers will include: balance inquiries, transaction history, account transfers, bill payments, a variety of account alerts and an ATM and branch locater. Mobile Money is a secure application that utilizes security best practices such as data encryption, along with additional risk management safeguards. (Colin Eccles, executive vice president and chief information officer, Umpqua Bank.)

Remote deposit capture for Florida bank

Florida-based First Southern Bank has selected Heartland Check Management, a total, end-to-end check processing platform, to provide remote deposit capture and client-specific check management solutions to its business clients. Heartland Check Management allows First Southern Bank’s business clients to utilize one comprehensive system that handles all aspects of check processing ― from deposit to recovery. With the Heartland solution, a client simply scans a check from his location using a remote scanner, and the deposit is processed. The client receives automatic notifications and can monitor every step of the deposit 24/7/365 in real-time. Additionally, the client can elect to have bad checks handled by Heartland’s automated recovery program. (Tony Capucille, director of check services at Heartland. Tony Gautney, executive vice-president and head of cash management for First Southern Bank.)

Online business banking solution

Hancock Bank, a $7 billion financial institution has launched a customized online business banking solution from NCR Corporation. Designed to give small business customers specialized tools for cash management, the online business banking solution complements Hancock Bank’s existing online consumer banking offering from NCR and helps the bank extend its customer reach and improve customer service. (Jeff Theiler, senior vice president of Payment Services for Hancock Bank.)

Anti-Money Laundering Management System

Lea County State Bank ($225 million asset) successfully implemented Banker’s Toolbox’s Bank Secrecy Act Anti-Money Laundering Management System (BAM). Lea County State Bank was manually completing their Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance reporting. The motivation to change to an automated solution came after a turnover of compliance staff. With fewer staff members to handle the bank’s BSA/AML workload and complete the work in an efficient and timely manner, the need for an automated program that worked well with the bank’s core processor, Harland Financial Solutions’ Phoenix System, increased. (D’dee Sharp, senior vice president and cashier for Lea County State Bank.)

Predictive analytics underwriting solution in Hawaii

Hawaii Employers Mutual Insurance Company, a workers’ compensation company, has implemented Valen Technologies’ UnderRight predictive analytics underwriting solution to improve pricing strategies and profitability. With UnderRight’s predictive analytics capabilities, HEMIC underwriters are now able to gain greater insight into risks, improve predictability of outcomes and assign accounts to the appropriate tier based on performance more effectively. The solution is being utilized for both new and renewal business. (Bob Dove, HEMIC’s CEO.)

Investment firm’s video environment

Silver Lake has selected AVI-SPL’s ConferencePoint, powered by Glowpoint, for management of the investment firm’s video environment. Silver Lake, a private investment firm specializing in technology, technology-enabled, and related growth industries, is implementing a video program for improving management collaboration on projects with portfolio companies. Eric Rosenberg, Silver Lake’s Chief Information Officer, said, “Our goal was to find a comprehensive solution with the necessary components required for successful implementation of a video program.”