Shelby County, Alabama has awarded Emergency CallWorx (ECX) a contract to provide an integrated, multi-agency Next Generation (NG) E9-1-1 Call Taking solution. Multiple jurisdictions within Shelby County will experience the receiving and handling both traditional and VoIP-based calls using Fault Tolerant servers. Shelby County will utilize ECX NG9-1-1 call taking by integrating with several legacy Computer Aided Dispatch (CAD) systems. Encompassing approximately 800 square miles in Central Alabama, Shelby County is the fastest growing county in the state. The county receives on average 70,080 calls for service per year and responds to about 155,750 incidents. (John Ellison, Executive Director, Shelby County 9-1-1.)
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