inContact has signed an agreement with U-Store-It Trust, a national self-storage company. inContact will provide its contact center platform and network connectivity products in U-Store-It’s national sales center. U-Store-It selected inContact for its on-demand contact center platform and ability to integrate with U-Store-It’s existing customer relationship management (CRM) technology from Salesforce.com. The inContact platform includes a Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition. "Our sales center is vital to provide first-class service to our customers," said U-Store-It Chief Executive Officer Dean Jernigan.
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