The City of Chicago has deployed SpringSource Hyperic HQ Enterprise to monitor and manage its large and complex web operations environment to guarantee satisfaction for residents and tourists making use of government-run services. Chicago’s Department of Innovation and Technology (DoIT) is the central IT organization for the city, providing telecommunications services to more than 40 government departments as well as residents, businesses and tourists. It is also in charge of the city’s official website, www.cityofchicago.org. With 38,000 employees and a large, heterogeneous IT environment with thousands of PC’s and more than 500 servers (running on Linux, Windows and UNIX), deep visibility into all systems is a tall order. (Jason DeHaan, Chicago’s first deputy CIO.)
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