Starbucks, the roaster and retailer of specialty coffee, has renewed its contract for Convergys’ industry-leading relationship management solutions for a further two years to enhance its facilities support operations. With 2008 revenues of over $10 billion and one of the most well known brands in the market, Starbucks has an unwavering commitment to customer service excellence. Convergys and Starbucks have developed a facilities support tool to track every piece of equipment in each company-owned facility, follow repair orders, and support invoicing from approximately 1,300 service providers. Convergys agents assist Starbucks retail employees in complex troubleshooting and equipment repair, as well as in identifying appropriate service vendors, issuing repair orders, and tracking repair work. (Badger Godwin, vice president, Store Development – Global Real Estate & Facilities for Starbucks.) www.starbucks.com.
Tuesday, May 12, 2009
Starbucks relationship management
Starbucks, the roaster and retailer of specialty coffee, has renewed its contract for Convergys’ industry-leading relationship management solutions for a further two years to enhance its facilities support operations. With 2008 revenues of over $10 billion and one of the most well known brands in the market, Starbucks has an unwavering commitment to customer service excellence. Convergys and Starbucks have developed a facilities support tool to track every piece of equipment in each company-owned facility, follow repair orders, and support invoicing from approximately 1,300 service providers. Convergys agents assist Starbucks retail employees in complex troubleshooting and equipment repair, as well as in identifying appropriate service vendors, issuing repair orders, and tracking repair work. (Badger Godwin, vice president, Store Development – Global Real Estate & Facilities for Starbucks.) www.starbucks.com.
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