Full-service ticketing at New Era

New Era Tickets, a full-service ticketing and digital fan marketing subsidiary of Comcast-Spectacor, has chosen the Interactive Intelligence communications-as-a-service (CaaS) offering, called Interactive Contact Center Services (ICCS), to add multichannel customer service options, including routing, queuing and recording of e-mail, faxes and Web chats. ICCS will support New Era’s branded ticketing and contact center services, which are offered to a wide range of clients including the Philadelphia 76ers, Pocono Raceway, Portland Rose Quarter, and the Wachovia Complex. (Fred Maglione, president and CEO of New Era Tickets.)