Utah’s Department of Transportation

Utah’s Department of Transportation (UDOT) has renewed its contract for Convergys’ On-Demand Speech Self Service solution for 10 additional years.

In July 2000, the Federal Communications Commission assigned the telephone number 511 for nationwide access to traveler information services. Utah was one of the early adopter states in implementing a 511 service for traveler information, and was the first state to deploy a voice-activated 511 system. With increased travel demand, population growth, and wear on the transportation system, UDOT’s 511 system enhances the efficiency of the state’s existing roadways by improving traffic management and safety by providing accurate, real-time traveler information.

Since the initial deployment of the 511 system in Utah, the public has made nearly 2.5 million 511 calls. (Dave Kinnecom, Director of UDOT's Traffic Operations Center.)