Management and treatment of delinquent accounts

BMW Financial Services, a wholly owned subsidiary of BMW AG, is to partner with Chordiant’s Cx Decision Management solution and predictive modeling capability to improve its management and treatment of delinquent accounts. BMW Financial Services will leverage the Chordiant solution to drive better risk and behavioral based actions to resolve account defaults and improve customer interactions.

BMW Group Financial Services was established in the U.S. in 1992 to support the sales and marketing efforts of BMW of North America. Since then, the group has expanded to provide service to markets in multiple countries and continues to evolve beyond its role as a captive finance unit. With more than $30 billion in serviced assets and 800,000 automotive lending customers, BMW Group Financial Services finances about half of the BMWs sold or leased in the United States. BMW Group Financial Services employs nearly 1,000 people, including consultants and temporary workers. www.bmwgroupna.com