Value of Early Feedback in an LMS Implementation

SumTotal® Systems a provider of talent development solutions, will present a live webinar, “A Good Old-Fashioned Pilot Test: Wendy’s Demonstrates the Value of Early Feedback in an LMS Implementation,” at 1:00 pm Eastern time on Wednesday, July 15, 2009. The webinar will examine how usability and pilot testing can be used to enhance a learning management system (LMS) implementation.

The featured speaker is Coley O’Brien, National Director, Operations Training for Wendy’s Corporation – one of the country's largest quick-service restaurant companies – ensuring the success of its LMS rollout meant first getting feedback from Wendy’s crew members and managers across the country through formal usability and pilot testing. Before rolling the learning solution out to approximately 45,000 employees in 1,400 restaurants that are multi-lingual, multi-generational and with varied levels of technology experience, Wendy’s conducted a series of tests to assess usability, feasibility and impact. As a result, the company was able to streamline the implementation, increase user adoption by engaging employees in the process and reap maximum benefits.

Viewers can expect to learn Wendy’s process for conducting usability and pilot testing with a broad target audience spanning a wide geography and using multiple test leads. Specific topics to be discussed include: why Wendy’s chose to conduct formal usability and pilot tests prior to implementation; how Wendy's conducted testing with a geographically-dispersed pilot audience; how Wendy’s harnessed test feedback to enhance their LMS implementation and custom e-Learning course development.

To attend this webinar, register here.