Contract renewal with the United States Postal Service

Convergys Corporation has won a contract renewal with the United States Postal Service. Since 2003, Convergys has provided the Postal Service with customer service support at three U.S. contact centers. This extension is the second two-year renewal of the contract. Convergys will provide the customer service support by leveraging its relationship management solutions portfolio, which includes Customer Service Solutions (live agent support), Multichannel Automation Solutions (automated speech, e-mail) and Back Office Solutions. Convergys will also continue to answer the popular (800) ASK-USPS toll-free number and provide analytics for a customer intelligence program that constantly measures customer satisfaction. www.convergys.com