Southwest Airlines has joined forces with Sprint to offer toll-free TTY (teletypewriter) and video relay access, giving deaf and hard-of-hearing customers direct access to Southwest Airlines customer service. Deaf, hard-of-hearing, and speech disabled customers needing to call Southwest Airlines can dial a dedicated toll-free TTY telephone number. That number is answered by a Sprint relay agent who immediately connects to the Southwest Airlines customer service representative. The Sprint relay agent relays information between the Customer Service representative and the relay user in English or Spanish.
Video Relay customers can access the service using a videophone by calling SWAVRS.TV to reach a video interpreter who will connect to Southwest Airlines. By providing video access, those whose native language is American Sign Language (ASL) can communicate with a video interpreter in ASL who then acts as the ‘voice’ to Customer Service representatives. Sprint Video Relay Service (VRS) is offered at no cost to deaf and hard-of-hearing customers who use a videophone or web camera with a computer to connect with a qualified Sprint video interpreter who interprets the call in English or Spanish. (Lance Morton, director of Automation Resources for Customer Support & Services for Southwest Airlines.)
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